About InvestEngine

We’re a London-based fintech on a mission to make ETF investing simple and accessible. Over 100,000 clients have trusted us with over £1.5 billion in assets — and we’re just getting started. We’ve been featured by Forbes, MoneyWeek, and Finder, and we’re growing fast with big ambitions.

About the Role

We are looking for a detail-oriented and hardworking Onboarding Specialist to join our team at InvestEngine. In this role, you will support the smooth onboarding of new clients, ensuring requirements are met and clients have an excellent first experience with our platform. You’ll work closely with our Compliance, Operations, and Customer Experience teams.

This is a fast-paced, high-expectation environment where you’ll be encouraged to act like an owner, keep improving, and achieve more together. We put customers first — so the accuracy and care you bring to onboarding directly impacts client trust and satisfaction.

What You’ll Do

• Conducting a comprehensive check of clients (Individual and Business) using internal and open sources; 
• Verify new client accounts; 
• Maintain high accuracy in processing client application in line with internal procedures and regulatory standards; 
• Collaborate with Compliance, Operations, and CX teams to resolve onboarding issues efficiently; 
• Identify and assess potential risks;
• Maintaining and updating internal registrars, ensuring the accuracy and relevance of information; 
• Manage a high volume of onboarding requests while meeting quality and timeliness targets;
• Spot opportunities to improve onboarding processes and take initiative to implement them

What We’re Looking For

• Experience in a processing-based role (e.g. payments, invoices, visa documentation, or other high-volume, detail-critical processing work)
• Strong attention to detail with a proven ability to meet deadlines under pressure
  
• Excellent written and spoken English with clear communication skills
• A proactive and collaborative mindset, with the ability to take ownership and solve problems end-to-end

Nice to Have

• Experience in financial services onboarding, KYC, or compliance operations
• Understanding of PEPs, sanctions, and verification processes

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

What We Offer

Impact from day one
You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.

Room to grow
As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction.

Transparent and open culture
We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.

Supportive, high-calibre team
Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

Remote first and flexible
Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively.

Our Hiring Process

1. Introductory call with our Talent team
2. Gamified cognitive assessment to understand how you think and problem-solve
3. Competency interview focused on your experience 
4. Senior leadership interview to explore alignment with our culture, values, and strategic direction